Privacy Policy

Welcome to Dave's Hot Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daves-hotchicken.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users located in the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. Where state-specific rights apply, we have provided additional disclosures within the relevant sections below.

1. Who We Are

Dave's Hot Chicken is a food service business operating through the website daves-hotchicken.rest. We specialize in providing delicious hot chicken meals and related food products to our valued customers. For the purposes of this Privacy Policy, "we," "us," "our," and "Dave's Hot Chicken" refer to the company operating under this name and domain.

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us using the details above or refer to the Contact Us section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with Dave's Hot Chicken — whether by placing an order, creating an account, contacting customer support, signing up for our newsletter, or participating in promotions — you may voluntarily provide us with personal information, including but not limited to:

• Full name — to identify you and personalize your experience.
• Email address — for order confirmations, account management, and marketing communications.
• Phone number — for delivery coordination and customer support.
• Mailing and delivery address — to fulfill food delivery orders.
• Payment information — such as credit card numbers or digital payment credentials, processed securely through third-party payment processors.
• Account credentials — usernames and passwords if you create an account on our platform.
• Dietary preferences and special instructions — provided voluntarily when placing orders.
• Communications content — messages, feedback, or inquiries you send us via email or contact forms.

2.2 Information Collected Automatically

When you visit daves-hotchicken.rest, certain information is collected automatically through your browser or device. This includes:

• IP address — your internet protocol address used to approximate your geographic location.
• Browser type and version — to optimize website display and performance.
• Operating system — to understand device compatibility.
• Referring URLs — to understand how users find our website.
• Pages visited and time spent — to analyze user behavior and improve our website.
• Clickstream data — the sequence of pages and links you interact with on our website.
• Date and time stamps — recording when you access or interact with our website.
• Device identifiers — unique identifiers associated with your device such as mobile device IDs.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your browsing behavior on our website. These technologies help us deliver a personalized experience, analyze website performance, and serve relevant advertising. For a detailed explanation of the types of cookies we use and how to manage them, please refer to our Cookie Policy available on our website.

By continuing to use daves-hotchicken.rest, you consent to the use of cookies in accordance with our Cookie Policy, unless you have adjusted your browser settings to refuse cookies.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms — if you interact with our social media pages or log in using a social media account.
• Delivery and logistics partners — information related to your delivery order status.
• Analytics providers — aggregated data about website traffic and user behavior.
• Advertising networks — information to serve you targeted advertisements.
• Payment processors — transaction status and fraud detection signals.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, as detailed below:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and manage deliveries.
• To create and manage your account on our platform.
• To send you order confirmations, receipts, and updates.
• To respond to your customer service inquiries and resolve disputes.
• To process payments and prevent fraudulent transactions.

3.2 Website Operation and Improvement

• To maintain, secure, and improve the functionality of daves-hotchicken.rest.
• To analyze usage patterns and user preferences to enhance our menu and services.
• To test new features and ensure the website operates correctly across devices.
• To diagnose technical problems and monitor website performance.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, and special offers about Dave's Hot Chicken products and services — only where you have provided consent or where permitted by law.
• To personalize the content and advertisements you see based on your preferences and browsing history.
• To conduct surveys, promotions, contests, and other marketing campaigns.
• To notify you about changes to our menu, services, or policies.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, and legal obligations under United States federal and state law.
• To enforce our Terms of Service and other agreements.
• To protect the rights, safety, and property of Dave's Hot Chicken, our customers, and the public.
• To cooperate with law enforcement and regulatory authorities when required.
• To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.

3.5 Analytics and Research

• To understand how customers interact with our website and food offerings.
• To conduct internal research and analysis to improve our menu, pricing, and business operations.
• To generate aggregated, anonymized reports about website traffic and user behavior.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We work with third-party vendors and service providers who assist us in operating our business. These parties only have access to your information to perform specific tasks on our behalf and are contractually obligated to protect it. Categories of service providers include:

• Payment processors — to securely handle financial transactions.
• Delivery and logistics companies — to fulfill food delivery orders.
• Cloud hosting providers — to store and manage our website data and infrastructure.
• Email service providers — to send transactional and marketing emails.
• Analytics platforms — such as Google Analytics, to track and analyze website performance.
• Customer support tools — to manage and respond to customer inquiries.
• Advertising networks — to serve targeted advertisements on our behalf.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including courts, law enforcement agencies, or government regulators. This includes disclosures made to:

• Comply with a subpoena, court order, or other legal process.
• Respond to requests from government authorities in the United States.
• Protect against legal liability or enforce our legal rights.
• Investigate or prevent illegal activity, fraud, or security threats.

4.3 Business Transfers

In the event that Dave's Hot Chicken undergoes a merger, acquisition, asset sale, restructuring, or other business transition, your personal information may be transferred to the acquiring party as part of the transaction. We will notify you via email or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for us to do so, such as when you choose to participate in a third-party promotion or loyalty program offered in partnership with Dave's Hot Chicken.

5. Data Security

We take the security of your personal information seriously and implement a variety of industry-standard technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
• Secure payment processing — payment card information is processed using PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our servers.
• Access controls — access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Data minimization — we collect only the information necessary for the purposes described in this policy.
• Regular security audits — we periodically review and update our security practices to address evolving threats.
• Incident response procedures — we have procedures in place to detect, report, and respond to data breaches in accordance with applicable law.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

6.1 Rights for All US Users

• Right to Know: You have the right to know what categories of personal information we collect about you and how it is used.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will receive the same quality of service regardless of whether you exercise your rights.

6.2 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you the following specific rights:

• Right to Know and Access: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you in the past 12 months, including the purposes for collection and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law (such as when we need the information to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: We do not sell your personal information. However, we may share your data with advertising partners, which may constitute "sharing" under the CPRA. You have the right to opt out of this sharing.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation data or financial information) to only what is necessary to provide the requested services.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, machine-readable format that allows you to transmit it to another entity.

To exercise any of these California rights, please submit a verifiable consumer request to us by emailing [email protected]. We will respond to your request within 45 days of receipt, with the possibility of a 45-day extension where reasonably necessary. We may require you to verify your identity before processing your request.

6.3 Rights for Other State Residents

Residents of other states — including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and others — may also have rights similar to those described above, including the right to access, correct, delete, and port their personal information. We are committed to honoring these rights to the extent required by applicable state law. Please contact us at [email protected] to submit a request.

6.4 How to Exercise Your Rights

To exercise any of your privacy rights, you may:

• Send an email to [email protected] with the subject line "Privacy Rights Request."
• Clearly describe the right you wish to exercise and provide sufficient information to verify your identity.

We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded. We will notify you if a fee applies before proceeding.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files placed on your device when you visit a website. We use the following categories of cookies:

You can manage your cookie preferences through your browser settings or through any cookie consent tool provided on our website. Please note that disabling certain cookies may affect the functionality of our website. For full details, please refer to our Cookie Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply depend on the type of information and the purpose of collection:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures and applicable law.

9. Children's Privacy

Dave's Hot Chicken does not direct its website or services to children under 18 years of age, and we do not knowingly collect, use, or disclose personal information from minors. Our online ordering and account registration services require users to confirm that they are at least 18 years old.

If we discover or are notified that we have inadvertently collected personal information from a child under the age of 18 without parental consent, we will take prompt steps to delete such information from our records. If you believe we may have collected information from a child under 18, please contact us immediately at [email protected].

Parents and guardians who wish to review, correct, or request the deletion of their child's information may contact us using the details provided in the Contact Us section below.

10. International Data Transfers

Dave's Hot Chicken is based in the United States, and our primary data processing operations take place within the United States. However, some of our third-party service providers — such as cloud hosting companies, analytics platforms, and email service providers — may process your personal information in other countries.

If your personal information is transferred outside of the United States, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Data processing agreements that include standard contractual clauses or equivalent protections.
• Using service providers who are certified under recognized data protection frameworks.
• Ensuring that recipient countries provide an adequate level of data protection as determined by applicable law.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and, where applicable, to other countries as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Dave's Hot Chicken. When you click on these links, you will be directed to third-party sites that have their own privacy policies and data practices. We are not responsible for the content, privacy practices, or security of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

12. Marketing and Advertising

Dave's Hot Chicken engages in digital marketing activities to promote our food products and services. We may use the following marketing channels and technologies:

• Email marketing: Promotional emails, exclusive offers, and newsletters sent to subscribers who have opted in. You can unsubscribe at any time.
• Social media advertising: Targeted advertisements delivered through platforms such as Facebook, Instagram, and others based on your interests and demographic information.
• Search engine advertising: Ads delivered through Google and other search engines based on your search queries.
• Remarketing/retargeting: We may use cookies and tracking pixels to serve you advertisements for Dave's Hot Chicken after you have visited our website, on other websites and platforms you visit.

You can opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at www.networkadvertising.org/choices or the Digital Advertising Alliance (DAA) opt-out page at www.aboutads.info/choices.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable law. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at daves-hotchicken.rest.
• Where required by law or where changes are material, notify you via email or a prominent notice on our website.

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. How to File a Complaint

If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, we encourage you to contact us first so that we can address your concerns. You may also have the right to file a complaint with the relevant regulatory authority.

14.1 Contact Us First

Please reach out to our privacy team at [email protected] describing your concern in detail. We are committed to resolving privacy complaints promptly and in good faith.

14.2 California Residents

California residents who are not satisfied with our response may file a complaint with the California Privacy Protection Agency (CPPA) at:

14.3 Federal Consumer Protection

All US consumers may file complaints related to unfair or deceptive business practices with the Federal Trade Commission (FTC):

14.4 State Attorneys General

Depending on your state of residence, you may also be able to file a complaint with your state's Attorney General office if you believe your privacy rights under state law have been violated.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are happy to assist you and will respond to your inquiry as promptly as possible.

When contacting us about a privacy matter, please include your full name, the email address associated with your account (if applicable), and a clear description of your request or concern. This will help us locate your information and respond to you efficiently.

We are committed to working with you to resolve any privacy concerns in a fair, transparent, and timely manner. If you have not received a response from us within 30 days of your inquiry, please follow up or consider contacting the relevant regulatory authority as described in Section 14 of this Privacy Policy.